Customer-focused and capable
Service is fundamentally important at Vitracom – and it does not end with the installation. Customers are looked after individually, even after installing the systems.
Vitracom provides a comprehensive monitoring service that continuously checks that the sensors are functioning correctly. This includes autonomous recognition of failures and breakdowns. Any errors that come up are classified and passed on to the Vitracom ticket system. The company’s own service team then takes over the correction of any faults and looks after its customers professionally and in person.
The quality and sustainability of the service is guaranteed through customer-specific service level agreements.
The value of Service
- Reliable results that are stable over the long term
- Better care through personal contact people
- Efficient and affordable operation through monitoring procedures
- Transparent and efficient capture of all possible sources of errors
- High quality of data through automatic recognition and response to any deviations